Have flown many times with Monarch Airlines on scheduled flights where the hand luggage is 10kg max.
However recently returned from a trip whereby I used a charterd flight.
Outward journey no problem hand luggage weighed in at about 9kg, however on return journey I was informed at the check in desk that the hand luggage is 5kg max and had to check the bag in the hold.
No information of this restriction on my confirmation of booking form when booked through a company called Avro.
Can anyone tell me why there is a restriction on charter flights.
I can only assume there is more hold luggage on charter than scheduled flights
Thanks in advance