I wonder if anyone here can help me; I'm completely lost! I booked a flight with Ryanair and added a travel insurance to the booking. It said that included cancellation and I assumed that I could cancel my flight and get a refund if I needed to, which was quite likely...
Now I need to cancel my booking and I'd like to get a refund but I don't know how to go about it...am I covered for cancellation and refund if I'm the one cancelling the booking? If I am, how do I go about asking for a refund? If I'm not, is there a public body I can send a complain to?