Choice Air was one of the worst travel experiences of my life. And the pain continues.
We bought first class air through Choice Air, flying from Indianapolis to Rome. The first mistake is they gave us a quote. We accepted the quote and proceeded to pay for the ticket. After paying for the ticket, we were informed the flight was no longer available at that price and were quoted a substantially higher priced ticket.
Since we had already paid for the ticket, we refused to authorize a refund and repurchase at the higher price. I stayed on the phone for over two hours, moving up the chain of command. Since I already paid and had written confirmation, I was not going to let them back out of the deal.
Eventually, I had to accept a domestic leg of the trip on economy to make it all happen. They never explained to me how they did it, but I had my promised flights, minus first class in the last leg. With my high level with Delta, I knew I would be upgraded on that last leg for free, which I did.
The pain continued. However they “made it happen” caused me to not have a reserved seat, even though all my tickets had seat numbers attached. I showed up at AlItalia and was basically on the wait list for first class. Luckily, the plane was not full. I got in first class, but not the seats I had booked 5 months in advance. They were not the best seats, my family had to split up, but all ended OK. The return flight had the same problem with seats and turned out the same way.
The pain continues. I am online today, trying to book my next vacation and notice about 17,391 miles had not yet been credited to my account. I call Delta and they said Choice Air bought a special type ticket and certain legs were not eligible for miles. The cost for me to repurchase these lost miles is exactly $677.25.
In my opinion, Choice Air has taken $677.25 from me. They lied in telling me my ticket was a normal ticket for which I would earn miles. They downgraded me after selling me a ticket.
Buyer be aware.