Unfortunately On 7th Jul, we had a big trouble and very bad experience with Jetstar at Hong Kong airport. Our booking was from Hong Kong to Singapore on 7 Jul 2013 at 20:35 pm by Jetstar Asia ( booking # Y6CFNI ) . We went to Jetstar counter 3 hour in advanced to make check in. In addition, we had another booking from Singapore to Jeddah, Saudi Arabia on 8 Jul 2013 at 5 pm by Saudi Airline ( Booking # 050627023021). We planned to arrive Singapore as transit. We had a reservation for 3 rooms in Ambassador Transit Hotel T1 for 10 hour ( Booking # 5418t1, 5829t1, 5830t1 ). In the beginning when we made check in, we received our boarding pass. Then, the Jetstar staffs at Hong Kong airport asked for passengers conformity with their passport. Finaly, the Jetstar staffs pull apart our boarding pass and reject to allow us to travel to Singapore !! they had justified their action because we did not have visa for Singapore !
We informed them that we would travel to Singapore as transit so we do not need a visa. We informed them that when we traveled from Saudi Arabia to Singapore on 24 June, we receive a visa for 1 day from airport to transfer our baggage. Even that, they reject to allow us to travel to Singapore by our booking on Jetstar. They were very rude with us. In addition, they were careless about our situation and our other reservations. We lost our non-refundable booking from Hong Kong to Singapore by Jetstar ( booking # Y6CFNI ) .We lost our non-refundable booking from Singapore to Jeddah by Saudi Airline (Booking # 050627023021). We were forced to cancel our booking for Ambassador Transit Hotel. As a result of Jetstar rejection to travel to Singapore, all our reservations were canceled. We were forced to pay HKD 80,992 which was the fees of alternative reservation ( for 8 adults) to travel to our home by Qatar Airways on 8 Jul ( Booking # GP64NB ). Finally, my family suffers a lot as a results of how Jetstar staffs in Hong Kong airport dealing with us.
In fact,I need to know how we can complaint Jetstar ??