Wonder if anyone can help me. I had a problem with Monarch Airlines (I won't go into all the details on here). I submitted a complaint in writing to the CEO. I know the letter was received almost a month ago
I emailed the customer services department asking how long I should expect to wait for a reply to a complaint. Other than their usual auto response I have received no reply to the email either.
Personally I would have expected a standard letter to be sent out on all complaints within 7 days just acknowledging receipt of the letter. Resolving issues obviously won't happen immediately
Any ideas what external body I can complain to re the service from Monarch? I often see reports in newspapers that say such and such an airline is either top or bottom of the customer satisfaction league so where do papers get these statistics from?