I travelled with Turkish Airlines in Dec 2012 for two weeks holiday Lond - Msa Kenya return and they delayed my return flight, Istmbl - Lond.
my Luggage was put in another flight- upon arriving in Lond Hthrw I saw that it was badly damaged, slashed open at the bottom and wrapped with CLING FILM with "RUsh JOb" tag on it!
I complained ALL THE WAY TO THE TOP OF THE AIRLINE INCL THE EU TRAVEL COMMISSIONER
Turkish Airlines refused to replace my damaged bag and goods,...SINCE THEY ARE NOT COVERED WITHIN EU TRAVEL REGS.
Only other option is to bring a EU small claim which would cost me £££ and there's no guarantee.