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Ryan air - complaint

Derby
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3 posts
4 reviews
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Ryan air - complaint

We recently travelled to Treviso airport, Italy with Ryanair. We booked through eDreams for a party of 6 people. However when we came to print out our boarding passes we found that a mistake had been made on the name of one of our party for the return journey. We contacted eDreams who said that the mistake had been made by the airline. After some difficulty we managed to contact the airline who said that we needed to pay 110 euros to correct the mistake. After some discussion they did say that if we could produce a birth certificate for the person concerned we could just pay 10 euros, but as this was the day we were travelling and the person was in the process of moving house we could not produce this in time. Consequently we were charged the full amount. I have complained to Ryan air, and they responded to me in Spanish! Making yet another mistake with our address! When we managed to interpret the reply it is basically refusing to refund our money, even though we provided all emails etc proving that the mistake was made by them. Is there an ombudsman who can help with our complaint?

UK
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49,561 posts
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31. Re: Ryan air - complaint

My seat was towards the back and the flight attendant never reached our row for serving drinks. The baggage came after 1 hour. The most horrible service and flight experience ever.

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First world problems. And if that's the worst fight experience you've ever had, you have lead a charmed life and should feel very lucky.

Edinburgh, United...
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13,298 posts
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32. Re: Ryan air - complaint

"Won't be hearing from them again !!!"

If her subsequent posts had been anything like her first I say good riddance.

Edited: 05 September 2013, 17:45
33. Re: Ryan air - complaint

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Removed on: 11 September 2013, 12:48
Worthing, United...
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34. Re: Ryan air - complaint

Well that contributed to the debate Jim.

Jackie

Haarlem, The...
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35. Re: Ryan air - complaint

Jim is probably one if those people that do not understand print your own boarding pass, 1pc of handluggage only etc etc.

36. Re: Ryan air - complaint

-:- Message from TripAdvisor staff -:-

TripAdvisor staff removed this post because it did not meet TripAdvisor's forum posting guidelines with regards to family-friendly language and/or subject matter. We will remove messages or topics that contain objectionable language and images (avatars or links to pornography), including but not limited to profanity, obscenity, vulgarity, pornographic literature, racial slurs, hate speech, personal insults, hostile comments and threatening language.

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Removed on: 11 September 2013, 12:48
Lancashire, United...
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for Playa Blanca
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37. Re: Ryan air - complaint

Ryanair are one airline that don't rip people off. People may not like their charges but they make them abundantly clear, and people have a choice which airline to use! It's the people that think the rules don't apply to them that consider themselves to have been 'ripped off'.

Worthing, United...
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38. Re: Ryan air - complaint

Well why would I want your open pay packet? Not sure what you are talking about.

Ryanair don't tip people off, their charges are relayed to their passengers multiple times. If you have a problem which was not of your own making please enlighten us.

Jackie

Sydney/Melbourne
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18,044 posts
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39. Re: Ryan air - complaint

Jim, I can't find anywhere in your posts any details of personal experience you have had, positive or negative, with Ryanair. Have you experienced a problem with this airline or are you basing your judgements on comments you have heard elsewhere?

Have you actually flown with Ryanair? Why not tell us about your experience?

UK
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40. Re: Ryan air - complaint

Mystified how you and certain other contributors have not been censured by your remarks against people genuinely feeling a grievance about being ripped off.

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It's rare that the phrase "ripped off" really applies here, and that's not an exception. If you know the charges, are repeatedly told what they are, there are news stories about them, you have a free choice to fly with them, you aren't "ripped off".

And, for the record, I've never flown Ryanair, won't fly them, don't like their obstacle course you need to negotiate in order to avoid paying their numerous add on fees (and I'm surprised the checkin online fee hasn't been legally challenged yet).

Annoying, penny pinching, drip drip, possibly misleading(OLCI)=Yes. Rip off=No.