I had booked 2 Doha – Nairobi return tickets with scheduled departure on 7th Aug 2013. I had checked in on-line for both the legs of the journey i.e. from Doha to Abu Dhabi and from Abu Dhabi to Nairobi. As I reached the check-in counter I was informed that Kenya Airways has cancelled their flight to Nairobi and the staff is instructed not to take passengers from Doha to Abu Dhabi.
I contacted the Abu Dhabi office who told me that Nairobi airport is closed until 15 Aug 2013. When I told him that airport is already opened, he told that Kenya flight is cancelled for the next 3 days. I told him that I am already aware that Etihad was operating a bigger flight on 8 Aug 2013 and they should try to accommodate us in that. He in turn informed that Etihad cannot accommodate us for the next three days as all flights are full and would refund me the money.
All along, Etihad was misleading me and were eager to refund me instead of accommodating us in the next available flight.
Etihad was giving wrong and misleading information. Only flight for Wednesday was cancelled and when they resume operations first preference should be to accommodate passengers of the previous day. Instead, they were always telling that money would be refunded.
As I was going on a very short trip the consequences of cancelling the trip is too enormous.
Appreciate if anyone inform where I should take up this matter.