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flight delay

Newcastle upon tyne
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flight delay

Hi we travelled from Newcastle upon Tyne to Bourgas Airport, Bulgaria on 14 June 2013 with Thomas cook. On our return journey we were 13 and a quarter hours delayed. Our return flight was scheduled for 03.45 am , whilst we were wating to checkin a TC rep asked us to go out of the airport and he would speak to us all. We were told that the inbound flight had not yet left Newcastle and we were to be taken to a hotel; we were told we would fly at 13.50 that day. We arrived at our hotel and checked by 05.30am, breakfast was 8.30 and we were being picked up to go back to the airport at 10am. We had very little sleep, the bus picked us up at 10.20 (20 mins late) and we did not take off until 17.10. whilst waiting to board we were given a sandwich and a drink. We arrived back in Newcastle at 18.45pm. (13 and a quarter hours late) We heard on the plane from a airhostess that the plane scheduled to pick us up was STILL in SPAIN. It had never been to Newcastle; this crew had been called out from Manchester in the morning to bring out the holiday makers from Newcastle and take us home. we have written numerous ltrs to TC asking for compensation and details of the delay to no avail. We have now received a non committal letter saying sorry for the inconvenience, no reason for the delay other that out with their control.

anybody no what the next step should be? A no win no gain solicitor?? or the CAA. Any advice gratefully received.

Salisbury, United...
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8,789 posts
141 reviews
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1. Re: flight delay

Looks like you will be entitled to EU Regulation (EC) 261/2004 for delayed flights. Much has been written about it in this forum.

Have a look at Money Saving Expert moneysavingexpert.com/travel/flight-delays

This is well set out and follow that.

Don't go to a 'no win, no fee' solicitor as they will only do as you can do for free, many are just a rip off.

Good luck, many airlines are very reluctant to pay.

Newcastle upon tyne
2 posts
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2. Re: flight delay

Hi thanks. Already quoted to TC this Rule but they seem to be fobbing us off with "Having carried out a full investigation it would appear that the delay on this occasion was a result of circumstances beyond their control". Presumably they think the case is not sorted.

Any other ideas, tried CAA site but because we were flying from Bulgaria they won't entertain our problem.

Liverpool, UK
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20,548 posts
36 reviews
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3. Re: flight delay

"Any other ideas, tried CAA site but because we were flying from Bulgaria they won't entertain our problem."

Not sure why they would take this line as you were travelling with an EU carrier which is covered by the EU Regs. Without a specific reason for the delay it's impossible to comment on the statement that the delay was "out with their control" although that approach is common amongst airlines.

If you wish to take this further you'll probably have to at least instigate Small Claims Court action in order to be taken seriously by the airline who rely on passengers simply giving up on their claims.

Edited: 01 September 2013, 16:01
Portland, Oregon
Destination Expert
for Air Travel
Level Contributor
30,921 posts
6 reviews
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4. Re: flight delay

"... because we were flying from Bulgaria they won't entertain our problem."

Bulgaria is part of the EU, so EU261 would apply anyway, even if TC weren't a Community carrier, which they are.

Follow the advice given in #1 and start your claim for compensation.

5. Re: flight delay

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