Hi we travelled from Newcastle upon Tyne to Bourgas Airport, Bulgaria on 14 June 2013 with Thomas cook. On our return journey we were 13 and a quarter hours delayed. Our return flight was scheduled for 03.45 am , whilst we were wating to checkin a TC rep asked us to go out of the airport and he would speak to us all. We were told that the inbound flight had not yet left Newcastle and we were to be taken to a hotel; we were told we would fly at 13.50 that day. We arrived at our hotel and checked by 05.30am, breakfast was 8.30 and we were being picked up to go back to the airport at 10am. We had very little sleep, the bus picked us up at 10.20 (20 mins late) and we did not take off until 17.10. whilst waiting to board we were given a sandwich and a drink. We arrived back in Newcastle at 18.45pm. (13 and a quarter hours late) We heard on the plane from a airhostess that the plane scheduled to pick us up was STILL in SPAIN. It had never been to Newcastle; this crew had been called out from Manchester in the morning to bring out the holiday makers from Newcastle and take us home. we have written numerous ltrs to TC asking for compensation and details of the delay to no avail. We have now received a non committal letter saying sorry for the inconvenience, no reason for the delay other that out with their control.
anybody no what the next step should be? A no win no gain solicitor?? or the CAA. Any advice gratefully received.