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Small Planet Airlines

Durham England
Level Contributor
95 posts
7 reviews
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Small Planet Airlines

Due to fly out from Manchester on 12 September on flight number P7437 at 16.10. I've been watching this flight last week and this and unfortunately it was one hour delayed last week and 2 hours delayed this week. The incoming flight was early so cannot understand why it was so delayed. It also appeared to board on time. The last thing I want is to on a plane for two hours or more before it even takes off. Has anyone else flown on this flight in recent weeks and were you delayed and if so for how long?

Crawley, United...
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201 posts
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11. Re: Small Planet Airlines

Hi 289jumper, Please be advised our customer service department we are responding to all claims as quickly as possible. Many Thanks SPA

Watford, United...
Level Contributor
5,034 posts
13 reviews
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12. Re: Small Planet Airlines

Hi 289jumper, Please be advised our customer service department we are responding to all claims as quickly as possible. Many Thanks SPA

=================

LOL... You have certainly issued that stock letter claiming extraordinary circumstances very quickly to at least three people I know. Well done SPA.

Stoke-on-Trent...
Level Contributor
21 posts
30 reviews
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13. Re: Small Planet Airlines

You have a legal (and moral) obligation to respond within 28 days. I wrote to you on 24th July and have since emailed you with no response. You have correspondence sent to you by the Hellenic AA and the CAA and still you fail in your LEGAL obligations under EU 261/2004. If you think the British public will simply sit down, roll over and go away you are mistaken. Remember a County Court judgement would allow someone to apply to the High Court for a bailiffs writ. There are documented occasions of bailiffs boarding aircraft on the ground and seizing them until debts are paid.

Loughborough...
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4,319 posts
33 reviews
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14. Re: Small Planet Airlines

Problem with sending bailiffs to seize aircraft is that they are often leased, not owned by the airline. If this is the case with Small Planet, the bailiffs can't do much since the leasing company is the legal owner and the court judgement is against a totally unrelated company.

The documented cases are usually where the aircraft actually belongs to the airline owing the money.

The only people who always have leverage in these cases are airports and fuel suppliers. The airport tends to wait until a plane operated by the airline which owes them money arrives, and then block it in with ground vehicles so it can't leave until the debt is paid. Fuel suppliers refuse to refuel planes unless debts are paid.

Lancashire, United...
Destination Expert
for Playa Blanca
Level Contributor
33,168 posts
57 reviews
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15. Re: Small Planet Airlines

<<You have a legal (and moral) obligation to respond within 28 days.>>

Where have you got 28 days from?

16. Re: Small Planet Airlines

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Removed on: 16 October 2013, 07:36
Stoke-on-Trent...
Level Contributor
21 posts
30 reviews
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17. Re: Small Planet Airlines

Ver

y true, somehow they are advertising in all the trade press about how they are a unique company - read some of their press! And they are proudly announcing their new fleet for next year, yes, leased what a surprise. Not what you expect from the fastest growing charter airline in Europe. With regard to 28 days response check out small print in complaints procedure which states a response must be given within 28 days even if provisional. These people continue to inflict misery on holiday makers and it is about time they took some responsibility. Check Martin Lewis SPA thread from 2009 - county court judgement awarded against them.

Stoke-on-Trent...
Level Contributor
21 posts
30 reviews
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18. Re: Small Planet Airlines

Ver

y true, somehow they are advertising in all the trade press about how they are a unique company - read some of their press! And they are proudly announcing their new fleet for next year, yes, leased what a surprise. Not what you expect from the fastest growing charter airline in Europe. With regard to 28 days response check out small print in complaints procedure which states a response must be given within 28 days even if provisional. These people continue to inflict misery on holiday makers and it is about time they took some responsibility. Check Martin Lewis SPA thread from 2009 - county court judgement awarded against them.

Lancashire, United...
Destination Expert
for Playa Blanca
Level Contributor
33,168 posts
57 reviews
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19. Re: Small Planet Airlines

Whose complaints procedure? I haven't found one for Small Planet.

wirral
Level Contributor
18,927 posts
108 reviews
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20. Re: Small Planet Airlines

Oh no don't say! Small Planet are intending to operate in Europe again in 2014! Intending travellers to Greece and her islands beware. Zero past good performance,zero goodwill,zero confidence.Same goes for Olympic Holidays.