Hi all I booked flights from Glasgow to Goa with BA. I booked direct on their website. It is one ticket and our bags go straight through. We change at Heathrow and Mumbai. Since booking these flights we have been faced with significant changes. Last change was June when our flight from heathrow was cancelled. When we booked our stops were small. We paid more to go BA as the stops were reasonable.
I got a phone call today and was asked to call BA. I called BA who said our flight from Goa to Mumbai on the way back is cancelled. They gave offered us an earlier flight. Now we gave gone from a 3 hour stop to a 5 hour stop to a 14 hour stop. It is safe to say I was not overly pleased as we fly in 5 weeks. BA customer service was shocking. I was told to deal with it. I asked to be moved onto other flights ( there are two later ones which work for us) but I was told no. BAs position is that I don't have a contract with BA. They said the internal flight is someone else ( jet airways ) and told me to phone them. They said there are other flights but not jet airways. My position is that I booked one ticket. All my money has gone to BA. They said I can book the Goa - Mumbai flight but that's it. Surely if I have paid for one return ticket they need to be doing a full refund?
I'm phoning tomorrow as I was getting nowhere with the call centre. Any help/ tips? Ideally I don't want to cancel but to be put on the flight that suits my connection.