We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Going to Mexcio at xmas with short connection time in Paris

Geneva, Switzerland
Level Contributor
3 posts
23 reviews
Save Topic
Going to Mexcio at xmas with short connection time in Paris

Hi,

Just wondering what the rules are if we miss our connection in Paris on the 23rd of December and the next flight isn't for days. Can they refuse us a refund and offer to put us on another flight in 6 days or do we have a legal right to a refund after a certain period stranded, say 24hrs.

Thanks

Fredericia, Denmark
Level Contributor
37,532 posts
7 reviews
Save Reply
1. Re: Going to Mexcio at xmas with short connection time in Paris

Which airline? One through ticket or 2 separate tickets?

Houston, Texas
Destination Expert
for Air Travel, Business Travel
Level Contributor
8,809 posts
90 reviews
Save Reply
2. Re: Going to Mexcio at xmas with short connection time in Paris

Who are "they"? Did you buy a ticket to get to Paris and another to get to Mexico? Are you buying directly from the airline or through a third party? Too little info provided to reliably answer your question.

How long is your connection time?

UK
Level Contributor
49,561 posts
92 reviews
Save Reply
3. Re: Going to Mexcio at xmas with short connection time in Paris

Assuming one ticket, I believe 5 hours is the period after which you can claim a refund. I dont know, if you decide to do that, if the airline is also obligated to get you back to your starting point.

Perhaps it would be a better idea to pick a selection of flights where you don't feel the need to ask this question?

I suggest you Google EU261 and start researching.

Italy
Level Contributor
39,484 posts
207 reviews
Save Reply
4. Re: Going to Mexcio at xmas with short connection time in Paris

Depends if it's a through ticket or not.

Geneva, Switzerland
Level Contributor
3 posts
23 reviews
Save Reply
5. Re: Going to Mexcio at xmas with short connection time in Paris

Its a through ticket. Air france to paris then aeromexico. It was bought on expedia.

UK
Level Contributor
5,641 posts
25 reviews
Save Reply
6. Re: Going to Mexcio at xmas with short connection time in Paris

What do you mean, "the next flight isn't for days"?

There are two flights on the 24th. Haven't looked beyond that but would guess it's a daily service.

UK
Level Contributor
49,561 posts
92 reviews
Save Reply
7. Re: Going to Mexcio at xmas with short connection time in Paris

What do you mean, "the next flight isn't for days"?

=============

At a guess, he means "the next flight with available space" It is xmas eve or thereabouts, so flights potentially oversold.

UK
Level Contributor
5,641 posts
25 reviews
Save Reply
8. Re: Going to Mexcio at xmas with short connection time in Paris

"At a guess, he means "the next flight with available space" It is xmas eve or thereabouts, so flights potentially oversold."

Aeromexico's web site was showing availability for both flights on Christmas Eve when I looked earlier. NOT at a particularly cheap fare, obviously, but if a passenger misses their connection then they will be put on the next flight with available seats, not on the next flight with available seats in the same fare bucket.

9. Re: Going to Mexcio at xmas with short connection time in Paris

-:- Message from TripAdvisor staff -:-

This topic has been closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.

To review the TripAdvisor Forums Posting Guidelines, please follow this link: http://www.tripadvisor.com/pages/forums_posting_guidelines.html

We remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason.

Removed on: 01 October 2014, 06:22