I am stuck in Paris flying with AirFrance , which I will never use again if I can help it. So that others might avoid my nightmare, I thought that I would post this cautionary note. If you are flying Air France, make sure to do the early check-in via computer. We arrived at Charles De Gaulle airport for our scheduled flight back to South Africa 3 hours in advance. When we went to the kiosk to print out my boarding pass, I was informed that the flight was overbooked and that there is no seat for me but my husband is fine, I was on a "waiting list" for the flight and could only get on the flight if others do not pitch up . The gentleman at the desk gave me a boarding pass ensuring me that I would get a seat. My boarding pass had another boarding gate number than my husbands. So we were split up. When it was time to board i was not allowed on the plain but my husband was. They explained that I still have no seat and can not board till everyone was boarded?? When everyone boarded including my husband, the doors closed and I was told the plain was full. The plain took off and I was left behind alone . The next available flight was the following day same time. They spoke in French all the time I made it impossible for me to understand. They did not explain to me what was going on and when I asked they only say "one moment madam please one moment" You could imagine my surprise especially since I had booked my flight more than a year in advance and paid. I was treated like a criminal that stole a ticket and had to beg for someone to allow me to go home. I was told not to complain since I am getting a hotel and compensation and I get one more day in Paris. Did they not think for one moment that I do not want money nor do I want to stay one more second in Paris. How can they split a husband and wife. I had nothing with me but my Passport as my husband had our travel bag with him.
I would like to warn everyone not to fly AirFrance if you can avoid it. This is happening with everyone and they do not care about the client at all. AirFrance is the worst and do not have any respect for their clients. It is a take it or leave it and you have no say at all.
There was 5 passengers left behind with one was even a Bronze card holder for Air France and still was kicked off.
If you have already booked on AirFranse take care!!!