I am flying to sharm el sheikh with easyjet at the end of November. I have checked in and done all the relevant bits and pieces.
I suffer with a few medical conditions that means I need to have extra legroom while on a flight to reduce pain and swelling etc. I do not need a wheelchair or any assistance in the airport from easyjet staff, as I will have all the help I need from my partner, so I do not want to use the services of the special assistance team as I shouldn't have too just to get extra legroom however I am registered disabled and feel as though my medical needs should be treated the same way as a wheelchair user. I was told that because I am not in a wheelchair and because I need no airport assistance, I am not entitled to the same treatment as a customer who would require complete assistance while on board, and throughout the airport. so... ive had to pay for the extra legroom, (i'm really not trying to get something for nothing), but should I have really had too? wheelchair users have this free of charge, so it begs the question as to why this should have been different for me? the medical requirements are the same, and I am willing to provide as much evidence and reports from numerous consultants to prove that I have the need for extra legroom. I find this somewhat discriminative, just because I don't want someone pushing me around the airport in a wheelchair.
does anyone know who I would raise this issue with via email (just so there is a written record of the point I am trying to get across. I don't want to have to explain the whole thing a million times over the phone)
i'd like to know the easyjet policy on what they class as disabled, and they should definitely know that disability is not to be defined by a wheelchair.
I reckon I should be refunded, but seem to be going round in circles as to who I should contact so any advice would be greatly appreciated :)
thanks in advance,