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Another Black Mark for Ryanair

London, England
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8,065 posts
76 reviews
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Another Black Mark for Ryanair

My partner and I have just travelled STN/SVQ return on Ryanair. I have travelled many times on Ryanair without any problem at all, but this time I think the fault lies with the flight crew.

Due to mobility issues I took a mobility scooter with me and requested Special Assistance, all done about 6 weeks before flight departure. The O/B flight from STN went without a hitch. We dropped off our luggage, went to Special Assistance Desk and at the appropriate time we were escorted to the plane. On boarding we were seated in row 26 where the seats are designated for disabled passengers. The trays had been put down so the seats were kept for us. Excellent smooth flight to Seville where the Special Assistance team were there to meet us once we got off the plane.

On the I/B flight all went smoothly until we boarded the plane. As I had to wait until the plane had been refuelled we were the last to board the aircraft. At the top of the steps was a Ryanair steward, who I think was called Mikovic. He saw me standing with two walking sticks and told me there were only two seats available. They were both aisle seats, one being in the centre of the aircraft and the other towards the front.

I said we had been given the 'disabled seats' on the O/B flight and I was expecting the same on the return flight, but none had been kept for us. I also said to him I thought disabled pax were not supposed to sit in an aisle seat. He said I could be sat in any seat.

I was not prepared to walk half way down the aircraft, so said he would have to ask somebody to move. He muttered something to the effect he was not prepared to do this, so I repeated I would not walk all the way down the plane and would wait until the captain sorted it out. At this point he rang his colleague on the intercom and spoke to her in what I think was a Balkan language. IMHO a very rude gesture.

The female colleague then proceeded to the back of the aircraft. I explained I had booked Special Assistance and she asked for my boarding card where it was noted. She then proceeded back down the cabin. After a few moments she moved two passengers seated in the 'disabled seats' and we were seated in them. I had the window seat and my OH had the middle seat.

If the seats had been reserved in the first place everything would have gone as smoothly as the O/B flight. When we arrived at STN the Special Assistance man was waiting with two wheelchairs, so there must have been another disabled passenger on board.

By his attitude 'Mikovic' had obviously graduated with honours from the Michael O'Leary Charm School. It was such an easy issue to resolve, but it seems some Ryanair staff go out of their way to annoy passengers. One day these people may need Special Assistance themselves and they will know what it feels like to be discriminated against. Fortunately, I'm not afraid of speaking out and making a fuss, but for some disabled people this kind of treatment is embarrassing and humiliating.

London, United...
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27,178 posts
29 reviews
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1. Re: Another Black Mark for Ryanair

As much as I agree it was poor service and badly organised, I'm not sure it's " discrimination" . I'm glad it was sorted out and you got the seats you needed.

Zeeuws Vlaanderen
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510 posts
10 reviews
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2. Re: Another Black Mark for Ryanair

"At this point he rang his colleague on the intercom and spoke to her in what I think was a Balkan language. IMHO a very rude gesture."

Why was that rude?

Worthing, United...
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8,115 posts
15 reviews
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3. Re: Another Black Mark for Ryanair

Hi

I guess it was rude because the passenger could not understand what was being said. Given the same situation but reversed what language would the passenger have used to speak to a fellow countryman about a problem. her mother tongue obviously.

Sounds like the steward at the back didn't realize that a disabled passenger was getting on and he had allowed other passengers to take the allocated seats. But you got the seats you wanted from the O'Leary trained crew on an O'Leary owned plane, so apart from being kept waiting a minute or two while the other passengers were being moved I don't see your problem.

I hate to say this as a fellow disabled passenger but to demand that the captain be called to sort this out does smack of a massive sense of entitlement. I am disabled you must do as I wish or there will be consequences in my opinion is the arrogant and rude part of whatever conversation you had regarding those seats.

Jackie

Dubai, United Arab...
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4. Re: Another Black Mark for Ryanair

I understand that something went wrong with your seat reservation, but it got sorted out in the cabin by the cabin crew.

I cannot see any discrimination.

You seem to be very sensitive how others treat and speak to you. But at the same time you have a problem if two other people speak to each other in a foreign language. Why speaking not English is rude, I cannot understand.

But speaking of discrimination or racism there is no term like Balkan language. The region of the Balkan countries is home to many different language families (e.g. Indo-European, Uralic, Turk etc.). Within those there are many different languages.

Lancashire, United...
Destination Expert
for Playa Blanca
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5. Re: Another Black Mark for Ryanair

Nothing rude about speaking to a fellow countryman in their native language, which is what we would do. There is nothing discriminatory about you not initially getting the seats you thought you would have been allocated. Just a simple mistake someone down the line. I really don't like the way 'discrimination' is used at every available opportunity these days. I think too many people are way too sensitive these days!

UK
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49,561 posts
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6. Re: Another Black Mark for Ryanair

I really don't like the way 'discrimination' is used at every available opportunity these days

======

+1.

Looks like a mistake, and certainly the original crew person could have handled it better, but to call it discrimination is as ridiculous as the person who called it discrimination when their vegetarian meal wasn't available.

Apart from anything else it devalues the word if it just comes to mean "didn't immediately provide what I requested".

London, England
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7. Re: Another Black Mark for Ryanair

I found it rude that the steward spoke in a language not English or Spanish on a flight between UK and Spain because he was discussing me and probably didn't want me to understand what he was saying.

Warsaw, Poland
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3,483 posts
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8. Re: Another Black Mark for Ryanair

Perhaps his Spanish was not good enough. Thanks to his 'Balkan' language you got the seat that you wanted.

London, United...
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27,178 posts
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9. Re: Another Black Mark for Ryanair

Maybe he did that because neither English or Spanish was his or the other crew members mother tongue and it was easier,,,and maybe, just maybe he did not know the politically correct words or even just the words, to use because it was not his mother tongue and he wished to avoid causing further upset by mistake.

Canada
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4,650 posts
48 reviews
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10. Re: Another Black Mark for Ryanair

I think with the attitude you exude he probably was saying something unflattering. That's a chance you take when you approach a matter in a possibly confrontational way.

"Ces't la vie, Ces't la guerre"