United Airlines robbed me of 50,000 frequent flyer miles.
We booked a trip to Seattle and then at the last minute could not go. We called United and they said they could "hold" the tickets for one year. Well that sounded good. What they failed to disclose (other than in the extremely FINE print) was that it was one year from the date of booking, not from the flight dates.
Who would think that would be the case? One year from the flight is in my opinion what most people would think. So we called several weeks ahead of when we thought the tickets would expire to try to re-book a trip, and United smugly said the tickets were cancelled, and have a nice freaking day!
Upon filing an online complaint I got a patronizing email with the above dates highlighted in yellow, a pat on the head and was basically called an idiot. Well forget United. I will never fly with them again, and I will tell everybody I know to beware of hidden rules and ridiculous policies.