>>> Autism is a disability. Transport providers are supposed to make adequate provisions for those with disabilities - and this includes those with "less visible" disabilities such as autism. <<<
To a point, but they can only do that with with prior warning and a specific request for assistance surely ?
Due to a disabilty , I have had to arrange for assistance at an airport prior to getting there, and received excellent service. I wouldn't even think of turning up unannounced at the last minute and expect to jump the queues for any reason, let alone for wanting to spend as long as possible in bed.
The facilities and help are available to the genuinely disabled, but please don't abuse them.
Given your situation with your son, if he doesn't handle queues very well then get there early. Call the airline beforehand and ask if they can help (nothing ventured nothing gained) and if that's not successful you can always ask (POLITELY) at checkin/bag drop for any assistance (expect the answer "no" and be delighted and grateful if they say yes). They may be able to provide assistance with other queues**.
** (not Jet2 but) When once checking in my now late father (who was very slow on his feet at the time) the airline gave him and my mother a fasttrack pass for security and a special pass to me (not traveling) to accompany him and my mother through security to the gate. Sometimes the airlines do come good on that.Edited: 18 December 2013, 07:09
the bag drop for Jet2 in Glasgow does open 3 hours before the flights if that is any help to you
In case this wasn't clear in my earlier post, when I said "contact the airline" I did mean "contact them beforehand". They will put a note in the booking, and will make sure appropriate arrangements are in place on the day.
I will do that aviatrix.
Thanks to everyone for the responses.
As I travel by wheelchair I've experienced some "assistance" and it varies. Best was IGI, New Delhi, though Narita was excellent as was LHR T3 one one flight - LHR T3 was also the poorest on another flight....
What can be arranged wil vary if the disability varies from needing a wheelchair or guide. It depends not on the airline, but the airport and local laws - you book assistance through the airline, be it's provided by the airPORT and its contractors.
Come to think of it, best assistance I've had was actually with LNER and the connections, London Kings X to Hexham, where you basically were helped from the first staff member you met at Kings X to the station master who helped me at Hexham! That was in the days when I could manage on crutches, but the help I registered for and received was excellent.
When we flew out of Gatwick North in September we noticed an area near Duty Free where there was a TV and some seats, we thought that was a great idea (Singapore Airport has lots of little seating areas and TVs for people to watch whilst waiting for a flight). However, it turned out to be the place where people who need assistance need to go. There is a dedicated desk where you show your confirmation that you need assistance and they then bring the wheelchairs (if needed) or the little electric carts to the area to pick people up. It all seemed to run very smoothly, luckily I don't need assistance but its good to know that a good system is in place there for those who do. I assume its the same at the South terminal.
We have found the allocated seating on planes is a godsend. In the days when there was a stampede to get on the plane, we used a medical letter and got boarded after speedy boarders along with those with disabilities, now we just sit in sight of the gate and join on towards the end of the boarding line, as no worries about not getting seats together and limited time standing in queues.
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