this isn't a question,
something i wanted to share as i've read a few threads regarding luggage weight
this is about a flight with a connecting flight
my topic is... if you booked a flight with a carrier eg cathay, but have a connecting flight with a different company
who's weight policy do you have to obey??
well approx 5 years ago, i booked a manchester to hong kong flight for my dad via london DIRECT with cathay
connecting flight was BA, and they just brought out that stupid one bag per person in haul policy
ok, drove my dad to manchester airport and checked him in at th BA counter
his main luggage was only 15 KG, so i said to my dad, why dont you check in your hand luggage as well, saves you carrying it around (my dad is a oap) so to me this was sensible
my dad agreed with me
i said to the guy at check in desk, i want to check in the hand luggae as well
its a one bag per person policy and if you want to check in your hand luggage we're going to charge you £xx...
i thought i misheard, i was like what?
bearing in ind the check in queue was quite large and only 5 desk was opened
he said i'd be charged
i said he's underweight!!!
he said thats the BA policy
i said i booked with CATHAY not BA!!!
and cathays policy is 23kg!!
he was rude but wasn't polite
i asked to see the duty manager
he came out and said the EXCAT same thing to me!!
my dad who was now running a little behind schedule said to leave it
i said to my dad that is not the pioint!!
i then said something completely out of the blue
i said i want to see the terms and conditions of my flight ticket!!!
manager pulled it up on his screen and lo and behold he had nothign to say!!
i was right, the terms and conditions was 23kg all the way through, no mention of *one luggage*
what made me hate BA more (i already had a bad experience with BA twice) was that the manager didn't even apologise he just asked for the bag to be weighed and he walked off leaving the check in guy to sort it out
by now... my dad was running so late they put him on a buggy (he walks slow)
i was there at least 30 minutes arguing!!
i don't mean to be digging at anyone, but to me if you have a connecting flight, you should obey they terms and conditions and not try and argue, or be calm and ask to see the terms and conditions if you haven't read it before kicking off!!Edited: 20 December 2013, 21:16