II realize my emergency/problem does not constitute an emergency and or problem on the part of the airlines....but after having to deal with the sudden sickness and death of a couple of my immediate family members (i.e. father) over the past year I found it somewhat odd the disparity between airline policy and procedure. If you provide details (i.e. name of hospital / doctor or a death certificate) you have the ability to pay for a first class ticket in standby coach or have a ticket at normal price (i.e. booked 6 months in advance) and no penalty and seat guaranteed - depends on who from the airlines you talk to and when. Is there a rhyme or reason or is it who will pay and how much with no questions asked because you need to get from point a to point b??