Had a very negative experience which is a caution to all. I booked two tickets through Opodo for my ex-partner and 3 year old child to join us on Christmas eve from Moscow to Gatwick, the airline was reported as Transaero which I've never heard of but the plane itself was easyjet.
We got a confirmation email from Opodo but nothing else. I looked through my account the ticket money went but there was a tiny repayment of about £30 (opodo) ten days after the confirmation email..
With all the flooding in Gatwick they were not allowed to the check-in until several hours late. However the check in desk told them there was no booking in that name and no payment. I had to pay nearly 1000 euro for new flights via Zurich on Swiss airlines.Also a hotel in heathrow and new connecting flights on Christmas day.
A big disaster and very nearly ruined Christmas. Poor kid was knackered all day with all the flying.
This was just the worst part of all my problems over Christmas, I also lost a lot of money/time due to Gatwick flooding. and missing my connections also.
Is there any way to get some compensation or at least my ticket money from these guys?? I mean an external agency like ATOL or some european convention that could help.Edited: 07 January 2014, 00:01