Hi, I am hoping for some genuine advice on the following. Before I start, I realise I am to blame but being an inexperienced traveller just wanting to book a holiday for my family (2 young children) to celebrate my husbands recovery from a serious illness a few years ago, I should have done more research.
I booked a holiday through Sunmaster Holidays for Menorca, flying out July 2014. It is a dynamic package and I fully understand what this means and that it is not ATOL protected in the way package holidays are but the saving of £600 swayed me to take the risk as our budget is very very small. Anyway I researched the hotel I wanted and also read a good hundred or so reviews on Sunmaster, for the most part these were fine, a few negatives which were mainly about the price increases, hidden costs or rubbish hotels but I was aware of the system not being live and knew about the hidden costs so there were no nasty surprises on that part.
To cut a long story short, what I wasn't aware of at the time is that Ryanair do not allow third party bookings and are not obliged to honour them, now I am panicking that I will get to the airport and not be allowed to fly. I contacted Sunmaster and asked them to categorically confirm that this would not be the case which they did but of course they are going to say that now. I am able to access my booking on Ryanair website as I have the 4 last digits of the card used and the booking appears to be in my husbands name and shows as paid but it looks like Sunmaster have created an email address in his name.
What can I do? Feel like a fool, but I should have read Ryanairs T&Cs, why is a company allowed to get away with this and not tell me. Any advice would be appreciated. I have paid the deposit (£592) which covered the flights but have not paid the remaining £800. Thank you