Be careful if you ever want to book a vacation in Hawaii at Castle Resorts. I booked and requested an ocean front condo seven months before the trip, this was a special surprise for my wife's 75th birthday. When I arrived I was assigned an ocean view room at the rear of the development. Neither Castle Resorts or Flight Centre(my booking agent) will accept any responsibility for the mistake. Instead we wasted an entire day of our vacation trying to secure a better condo, to no avail. I will never book with Castle Resorts or Flight Centre again.
Flight Centre claims they asked for and received confirmation of the ocean front condo, directly from the resort. The resort claims they had no knowledge of the request whatsoever. I checked on line mysel before booking with Flight Centre, and there were ocean front condos available.
Flight Centre is not a member of the Better Business Bureau. They book their resort reservations through a company called GoGo Travel in Calgary, there is no way that I can find that you can contact this company directly.
Al I know is that what was supposed to be a perfect vacation surprise for my wife was turned into a poor vacation, as Instead of watching the ocean and sun rises every day, we got to watch trees and grass, and not even a nice garden.