My $600+ German Rimowa suitcase was used twice, then it appeared with flimsy tape on the carousel. It wouldn't close because TSA ignored the writing on the lock which told them to use "key #6" and it looked like someone had used a crowbar on it - possibly damaged the rear hinge too. I thought these cases were almost indestructible.
What's the point of having TSA-approved locks that fit special TSA keys if they are going to bust there way in and even endanger my losing everything when the tape gave way?
Does anybody know where I can register a serious complaint inside the TSA organization?
Never mind about getting two estimates of the damage. I'll probably get it fixed with the warranty if they didn't beat up the back too badly. There are very few factory-certified places to ship the huge case to - to have work done, and TSA requires two written bids. (Ordinary luggage repair places just stitch cloth, etc.) I'm angry and want to complain to management.