Does anyone have advice on the best time to try to phone BA Customer Service, in the UK? Whenever I call, the automated system gives me an estimated wait time of over 45 mins - sometimes more than an hour - and it's a premium rate number. I've tried emailing them, or contacting them via social media, but the reply is always that I need to phone them. If I keep calling them to try to find a short wait time, each phone call still costs money working through the various menus until the automated voice system telis you how long the queue is.
My current reason for calling them is in response to an email from them, informing me that they've changed the time of my flight. My original flight booking email doesn't include the rate rules - apparently they're only shown online before you pay for the flight & after that the information isn't available. Ideally I'd like to review this information BEFORE talking to an operator, but as it is I can see it may take 2 phone calls to decide what to do - firstly to get the rate rules for my flight and secondly, after discussing what to do with my partner, to discuss any action with regard to the time change. I want to avoid 2 very lengthy and expensive phone calls, or lots and lots of shorter calls trying to work out if it's a quiet time. I can't help feeling it might be cheaper to travel to my local airport (which is less than an hour away) and talk to a BA service rep there, but am not sure if they would be able to help.