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eDREAMS - The WORST Customer service in the world

Geneva, Switzerland
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2 posts
14 reviews
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eDREAMS - The WORST Customer service in the world

- Book a plane ticket to find out 4 days later that no ticket was booked - eDREAMS

- Have your credit card details entered wrongly and get a more expensive ticket 3 days later - eDREAMS

- you want to wait for at least 15 minutes their customer service rep only to find out they don't speak english - eDREAMS

- you want to get your name misspelled and not be able to fix it becase of incompetent customer service - eDREAMS.

- Your flight booking nightmare - eDREAMS

Edinburgh, United...
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21,344 posts
1 review
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1. Re: eDREAMS - The WORST Customer service in the world

you obviously have never read the numerous threads about them on this website.

Watford, United...
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5,034 posts
13 reviews
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2. Re: eDREAMS - The WORST Customer service in the world

Fantastic. Another edreams thread is just what we needed. Thanks.

Melbourne, Australia
Destination Expert
for Sydney, Bargain Travel, Food and Travel
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24,273 posts
67 reviews
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3. Re: eDREAMS - The WORST Customer service in the world

I'm always in constant amazement that they always find TA after these things happen. I wonder if these people read inspection reports after they've bought the house, or read reviews after they've bought the car.

Leeds, United...
Destination Expert
for Leeds, Bradford
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17,588 posts
280 reviews
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4. Re: eDREAMS - The WORST Customer service in the world

Looks like you even had the chance to walk away after they had the incorrect card details? How come you still went ahead with the transaction?

London, United...
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27,178 posts
28 reviews
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5. Re: eDREAMS - The WORST Customer service in the world

I reckon what happens is people are so blinded by the potential savings that all common sense goes out their heads and they rush to book in the hope of saving 4 pence and the obvious prerequisite of researching a company on line before buying from them ,if you don't know them, is totally forgotten in the mad rush to save the four potential pennies.

Then, once done, and the blood flow returns to normal, they realise the horror of what they have just done and ,deeply ashamed of themselves but not wanting to accept responsibility, subsequently rush onto trip advisor to tell everyone just how bad edreams are.

Again.

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3,385 posts
78 reviews
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6. Re: eDREAMS - The WORST Customer service in the world

God invented the search function for a reason...

Edinburgh, United...
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21,344 posts
1 review
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7. Re: eDREAMS - The WORST Customer service in the world

I don't believe it was actually god that invented the search button.

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3,385 posts
78 reviews
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8. Re: eDREAMS - The WORST Customer service in the world

I'm sure I read it was one of the things he invented on the 3rd day.

Cala d'Or, Spain
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4,235 posts
117 reviews
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9. Re: eDREAMS - The WORST Customer service in the world

Oh dear, another gullible punter 'suckered' by eDreams

Houston, Texas
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530 posts
165 reviews
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10. Re: eDREAMS - The WORST Customer service in the world

Edreams should have its own Forum in TA. Lord knows they've earned it.