Can you believe that its took more than 14 months but we still waiting for our compensation
This is our complain letter
However, NONE of the bags we loaded during the check-in in Bangkok were appeared at the Brussels airport.
After waiting until the last baggage had come (at least one hour) and found none of the luggage, we contacted the Lost&Found office at the Brussels airport.
They checked our boarding passes and found no tracking number of the luggage.We were suggested that our bags might still be at the Bangkok airport.It might not even be checked during the our check-in.
How could it possible.Everything seemed to be alright when we did the check-in but none of the bags has come.
This situation caused us many difficulties.Apart from losing our time at the airport, we have to change the plan of the whole trip.
All of our belonging and necessity are in the bags!We have no cloths, nothing!
We cannot go on the trip as planed but have to be on standby waiting for news about our bags.
Still don't know when we can get our bags.We wish they will be found soon.
In this regard, we need the clarification about this problems.We didn't think that this could happen with your airline.What we experience seems unprofessional.
We also wish that this situation will be solved soon and your airline take the proper actions in order to recover our trust towards your airline