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Virgin Australia

London, United...
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2 posts
15 reviews
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Virgin Australia

I had recently purchased tickets with Cheap Ticket from Queenstown to Sydney on Virgin Australian. Thinking that this is an international flight on a schedule airline, I had not not noticed any baggage fee. Imagine our surprise on being forced to pay NZ$120 per bag. Is there anything I can do?


London, United...
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27,178 posts
29 reviews
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1. Re: Virgin Australia

Pay more attention next time?

Melbourne, Australia
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2,256 posts
27 reviews
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2. Re: Virgin Australia

No as your error

Even air nz across the Tasman you have to pay more to include bags (they have different packages you can pick)

Watford, United...
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5,034 posts
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3. Re: Virgin Australia

It is what it is. You wish to take the bags, you pay the fees. This is not unusual these days for scheduled airlines.

The only thing you can do is learn to research exactly what you are purchasing and be better prepared next time.

Edited: 19 March 2014, 08:18
Destination Expert
for Air Travel
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5,254 posts
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4. Re: Virgin Australia

Is there anything I can do?

About what? You did not pay attention to what you were purchasing so you pay up and get on with it.

Level Contributor
1,034 posts
201 reviews
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5. Re: Virgin Australia

It's all in the fare and conditions which you agree to. Although not much help now I accept that flying Virgin Australia anywhere can be confusing. They have rebranded from a low cost carrier to a semi full service carrier, with conditions, checked luggage being one of them. Qantas is the only airline operating that sector that regardless of fare type does include checked baggage and meals. I can't stress again how important it is to read the conditions. Sorry it worked out this way for you.

Darwin, Australia
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for Darwin, Kakadu National Park
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2,900 posts
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6. Re: Virgin Australia

Was Cheap Tickets a 3rd party booking site? In that case they were probably offering the "light" version only that is only hand luggage, it makes their prices look cheap. If booked directly with the airline then they will take you through all the extras which you accept or decline.

Be aware that with the LC airlines when they advertise sales it often is only the hand luggage price in large print that is shown.

7. Re: Virgin Australia

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