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Booked Qantas flight from Singapore transferred to Jetstar

Perth, Australia
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Booked Qantas flight from Singapore transferred to Jetstar

In January 2014 we booked for our family of 4 to travel to Singapore in July with Qantas. After Qantas announced they were cancelling Singapore flights we learned we would be returing with Jetstar. We will now not receive a full service flight and have been told we will get a hot meal (we had already booked kids meals for our 2 young boys in our initial booking with Qantas) and a $10 voucher for the flight. We will also get our luggage allowance and Frequent Flyer points. What about our beverages and electronic entertainment that we paid for?? We have emailed Qantas with our query but they re-iterated that we will not get beverages or electronic equipment. They reminded us that our luggage allowance and FF points would be honoured. As if we will fly Qantas again if they will not give us our full service entitlements that we have already paid for. How hard is it to provide us with electonics and beverages if they have said they will give us a meal, luggage, FF etc. We are not happy. The flight experience is a big part of our holiday experience and our boys are devastated that they will not be flying Qantas. Has anyone else got this problem?

norfolk
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7,653 posts
37 reviews
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11. Re: Booked Qantas flight from Singapore transferred to Jetstar

some of the replies on here seem to be wanting it 'both ways'.

it has been pointed out many, many times on this forum "alcohol, luggage allowances, hot meals, snacks in the galley ARE NOT FREE" you pay for them in the cost of your ticket. advocates of the low cost model delight in telling us their preferred airlines allow them to choose which extras they want.

i think being switched from full service to low cost is a swizz. and should be properly compensated. and this applies to air canada/red swizzes as well.

12. Re: Booked Qantas flight from Singapore transferred to Jetstar

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Removed on: 04 April 2015, 05:17