I booked a package holiday through Hayes and Jarvis that included 3 flights LHR to SFO, SFO to LAX and LAX to LHR, the flights are through BA and AA (who I believe are the same operator) and the holiday was for myself and my sister due to depart on 02/05/14. Now here is where the frustration begins ... for the last 3 weeks my sister had been critically ill in ICU and although she is now on the road to recovery she will not be well enough to fly. Being the idiot I am I did not take out travel insurance planning to arrange it through my bank the week this happened so I will not be able to claim the cost of the holiday back. My second option was to change the name and take my brother instead, now I have been told that under NO circumstances will BA authorise a name change and my only option is to cancel the ticket and re purchase flights at today's cost, I was happy to do this until they told me there was no seats available on the same flight and as my brother is a first time flyer he will not go on a plane on his own do if we want to fly together I will beed to purchase new flights too, all of this without getting back any kf the initial cost (yes, I know that part is my fault for not getting insurance ad soon as I booked such an expensive trip).
I understand BA's stance and that they can't make exceptions to the rule however what I don't understand is why I can't just purchase my sisters seat once it is cancelled (I'm the lead passenger as I paid all costs) so we can be on the same flight? Because yes the flights are booked up but I have one of those seats so when I cancel it will no longer be booked up so why am I being told it's not possible to go on the same flight? Sorry about the rambled message but I'm frustrated and confused. Many thanks.