In August 2013 I booked flights from Spain where I reside to travel to UK in May 2014.... to take advantage of reduced costs, flying with British Airways.
I gave credit card details and in a flash received a confirmation that the booking had been made and flights confirmed. Additionally, because my partner is DISABLEDI also received a questionnaire about her disability, which we duly completed and returned to e Dreams. They acknowledged receipt.
As a result we reserved a rented car and paid the full amount.
In March of 2014, I sent 3 emails.... BUT no reply received. With no reply, I telephoned (from Spain ... at no little cost) and spoke to a representative, who told me that British Airways cancelled my booking because they would not accept my partner as a disabled passenger. She only has problems with her knees and cannot walk long distances; otherwise she is fine.
I questioned him why eDreams had not told me in EIGHT MONTHS! His response was he felt that I was 'disrespecting' him, as he was simply responding to my query. So, if he could not answer, I asked to speak to a supervisor or manager. Apparently (and I have several times replayed my recording of the conversation) the "managers do not answer their 'phones".. (not difficult to understand why). He refused to give me the name of eDreams' CEO, nor their address.
At no time were voices raised, swear words uttered no words of abuse used by either party... to be (more than) fair to him. Eventually an impasse was reached and he simply hung up on me.
The following day I received an email from eDreams apologising for cancelling the flight, and offering a £ 20 voucher towards my NEXT eDreams booking ... as if I would use them again.
I contacted British Airways who denied EVER receiving such a booking and categorically stated that they would 'NEVER EVER' refuse access to "a Person with Reduced Mobility".
eDreams caused me to cancel my car hire (cancellation fee € 90).
Other disgruntled clients might want to follow my lead to promulgate this company. I have printed several hundred leaflets and NEVER fail to leave handfuls of them at airports, restaurants and places of entertainment on the Costa Blanca advising the public about the service I received. They can then make up their own minds.