I booked a holiday to Turkey about 3 months ago now. A few days ago i got an email through containing a letter notifying me of a change to my holiday.
The change is not acceptable for me and my partner and now want to change are hotel? Has anyone experienced this before and are we able to get a refund on our holiday? In my eyes they've missold the holiday.
Any advice would be really appreciated.
'All of the descriptions contained in our brochures and on our website are carefully researched and the most stringent measures are adopted to ensure their accuracy. Unfortunately, however, the information is made available to our customers up to 18 months in advance of the holidays taking place, it is inevitable that circumstances may change as we explain in our booking conditions. It is for this reason that we are now writing to you.
We have been asked to contact customers who have booked to stay at the Turunç Hotel, to advise that the all-inclusive drinks package has changed. Hot and soft drinks will be available 24 hours as advertised in the brochure, however local alcoholic drinks will be available from 10.00 till 02.00.
We would like to apologise for the necessity of this advice but we believe that it is important for our customers to have the most up-to-date and accurate information possible.
If the new arrangements are not suitable to your requirements, subject to availability and payment of any difference/reduction in cost, we will be able to search for further alternatives and amend the details of your holiday within 21 days of the date on this letter.
Once again we would like to take the opportunity to apologise for any inconvenience this change may have caused you.