We flew EasyJet from England to Scotland in 2004 and then flew Venice to London in 2009 and had a great experience. In both instances we did not check any bags and were allowed to carry on one bag that would fit in the overhead and a second small item like a purse or backpack that would go under the seat. This year we booked tickets for 5 adults from Rome to Amsterdam and then called and spoke to a customer service agent to be sure that this was still the policy. We received a confirmation email that appeared to support this policy. When we got to the gate in Rome, the extremely rude gate agent declared that we could only have one bag period! She told us to combine our bags but given that we had computers & cameras in our smaller bag it did not seem possible. We had to pay $300 in extra baggage fees. As we were in line to board we saw a man that tucked his 2nd bag in his first but could not zip it & had a 12" gap. Another woman had a full length coat on and clearly was hiding a second bag under her coat on her back. As we sat on the plane we counted at least 8 other people blatantly carrying 2 bags. We called EasyJet when we got to Amsterdam and I completed their email survey form but we have heard nothing! We did consolidate bags and still had to pay an extra $100 on the trip back to Rome. With all these additional fees and complete lack of customer service they are no longer a good deal and we will likely make another choice on our next trip!