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Getting a refund from Airfasttickets.co.uk?

Melbourne
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14 posts
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Getting a refund from Airfasttickets.co.uk?

My daughter booked a flight with Airfasttickets over the internet in the UK and they have debited her credit card twice. We have had no luck with the call centre, very very unhelpful, and refuse to escalate to a manager, as they insist it was her fault. My thought was to try and see if the credit card company would reverse the transaction as she only authorised one payment. Any suggestions??

Leeds, United...
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for Leeds, Bradford
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71. Re: Getting a refund from Airfasttickets.co.uk?

Andy, just a word of advice. Although we are all adults here could you kindly refrain from using that kind of language. This will be another of your posts which will get removed.

72. Re: Getting a refund from Airfasttickets.co.uk?

-:- Message from TripAdvisor staff -:-

TripAdvisor staff removed this post because it did not meet TripAdvisor's forum posting guidelines with regards to family-friendly language and/or subject matter. We will remove messages or topics that contain objectionable language and images (avatars or links to pornography), including but not limited to profanity, obscenity, vulgarity, pornographic literature, racial slurs, hate speech, personal insults, hostile comments and threatening language.

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Removed on: 25 June 2014, 13:36
Leeds, United...
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for Leeds, Bradford
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73. Re: Getting a refund from Airfasttickets.co.uk?

And another one will get removed. Not very good at getting your point across.

74. Re: Getting a refund from Airfasttickets.co.uk?

-:- Message from TripAdvisor staff -:-

TripAdvisor staff removed this post because it did not meet TripAdvisor's forum posting guidelines with regards to family-friendly language and/or subject matter. We will remove messages or topics that contain objectionable language and images (avatars or links to pornography), including but not limited to profanity, obscenity, vulgarity, pornographic literature, racial slurs, hate speech, personal insults, hostile comments and threatening language.

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Removed on: 25 June 2014, 13:36
75. Re: Getting a refund from Airfasttickets.co.uk?

-:- Message from TripAdvisor staff -:-

TripAdvisor staff removed this post because it did not meet TripAdvisor's forum posting guidelines with regards to family-friendly language and/or subject matter. We will remove messages or topics that contain objectionable language and images (avatars or links to pornography), including but not limited to profanity, obscenity, vulgarity, pornographic literature, racial slurs, hate speech, personal insults, hostile comments and threatening language.

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We remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason.

Removed on: 25 June 2014, 13:36
Leeds, United...
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for Leeds, Bradford
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76. Re: Getting a refund from Airfasttickets.co.uk?

Andy, the majority (if not all of us) fully agree with your sentiments in this company. There have been too many complaints recently to mention and the woeful attempt at responding to those with issues by representitives of this company is shocking.

As I said earlier we are all adults here and not offended by your language, but TA is a family orientated website and thus there are rules in place.

I do hope you get to the bottom of your issues and that they do get fully resolved.

77. Re: Getting a refund from Airfasttickets.co.uk?

-:- Message from TripAdvisor staff -:-

TripAdvisor staff removed this post because it did not meet TripAdvisor's forum posting guidelines with regards to family-friendly language and/or subject matter. We will remove messages or topics that contain objectionable language and images (avatars or links to pornography), including but not limited to profanity, obscenity, vulgarity, pornographic literature, racial slurs, hate speech, personal insults, hostile comments and threatening language.

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We remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason.

Removed on: 25 June 2014, 13:36
Wales, United...
Destination Expert
for Bargain Travel, Cruises, Swansea, Cardiff, Carmarthenshire, Neath, Port Talbot
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78. Re: Getting a refund from Airfasttickets.co.uk?

>>>we hope you understand that we try to deal with each and every matter personally.<<<

Well, I understand that you don't want to reveal your shocking shortcomings in public, you think it's better to sweep it all under the carpet and deal with it privately. In my view, though, it just makes you look even worse.

Crawley, United...
2 posts
1 review
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79. Re: Getting a refund from Airfasttickets.co.uk?

Lots of warning signs been flagged up by the authorities about these guys for some time. Airlines also aware for some time of a possible problem.

If you are trying to get a refund - ACT NOW. If you have a booking with them, make sure your ticket has been issued...

50 million reasons to be worried....

Crawley, United...
2 posts
1 review
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80. Re: Getting a refund from Airfasttickets.co.uk?

International travel agent Airfasttickets is in discussions with Iata after the airline association moved to suspend the firm from trading last week.

Travel Weekly has seen a letter Iata sent to airlines using its Billing and Settlement Plan (BSP) service on June 18 which said the agent owes €45 million.

The letter stated that the company had been put in default in the UK ‘due to their inability to meet the deadline of their remittance obligations’.

Iata says the amount 'at risk' in the UK market is €14 million, in Germany the figure is €22 million and in Greece €9 million.

It went on: “Further to the default declaration for BSP UK, we have also proceeded to suspend the agent in Greece and Germany, due to the common ownership structure of these agencies.

“Ticketing authority for all BSP airlines in these markets has been removed by Iata andcommunicated to the GDSs, as per standard procedures.”

In a statement sent to Travel Weekly after inquiries were made with the company about the situation last week, Airfasttickets said:

“Airfasttickets (the “Company”) has been in discussions with Iata regarding the terms of its payment and bond/guarantee obligations as a result of the rapid and significant increase in the company’s sales volume.

“These discussions are ongoing and confidential, and we are confident that a mutually beneficial agreement will be reached.

“The Company remains financially stable and our business operations are continuing as normal