Can anyone tell me whether Norwegian.com can give us a refund after we asked for longer to look into changes and now they won't reinstate our flights? They just hung up on me after calling their premium rate number.
Our flight for 2 adults and 2 teenagers to Split was due to take off at 12.45. We got an email recently saying it was moving to 18.00. Trouble is that only would this mean arriving at our destination at 1 am, but we are transferring from Jersey at 08.00, so will have 10 hours at Gatwick airport. We booked for £840 on the day of release, and today's price for those flights are £800 more. BA (love them) have agreed to let us go later, so the flights are not so bad, as other alternatives were £500+ more too, but now Norwegian just decided to send an email saying they were giving us a refund. We did everything right and booked early, and now Norwegian can resell our flights and make £800 profit on them. What are we to do now?