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Changing Seat with EASYJET

United Kingdom
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6 posts
59 reviews
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Changing Seat with EASYJET

here is my email to them

hi

I have just returned from Malaga - details below

On the return trip I was allocated seat 21a

During the trip I became concerned about the passenger sitting behind me - he kept kicking my seat back and was drinking a lot of beer.

The plane was not full and there must have been some 20+ empty seats at the back of the plane

Having endured the passenger behind me for sometime and having seen the spare seats out of courtesy I asked a flight crew if I could move seat

To my amazement - having travelled many times on other airlines and occasionally changed seats where spare seats were available - she said I could not move.

I asked her why and she said because the weight of passengers on the plane had been calculated and the seats allocated accordingly to spread the weight.

I pressed her and then she said I could not move because the other passengers would want to change seat too.

I then suggested that I move to a seat in the first unoccupied row behind the occupied rows - this she accepted and I moved to one of these seats.

Throughout my conversation I was civil and conducted myself correctly.

She however was aggressive, short and un-accommodating from the outset of the conversation.

The whole conversation was witnessed by two other female aircrew - perhaps she was behaving the way she did because of their presence - or perhaps she had had a long day.

I do not know why she behaved the way she did to me but it was highly un-professional, aggressive, abusive and embarrassing.

On leaving the plane, I could not see her at my rear exit so I asked the other two aircrew that witnessed the conversation for her name and they replied Stephanie - I assume this was an honest answer on their part - if not I can provide a description of the women I had the conversation with.

Could you please:-

1. Deal with my above complaint.

2. Advise me what your policy is on passengers changing seats where spare seats are available.

3. Is it your policy to deny passengers changing seats where spare seats are available because the weight of passengers on the plane had been calculated and the seats allocated accordingly to spread the weight?

4. Is it your policy to deny passengers changing seats where spare seats are available because other passengers would want to change seat too?

I look forward to hearing from you

Yours Faithfully

Gareth Davies

here is there reply

Dear Mr Davies,

Thank you for contacting easyJet customer services about your booking EMCJMGS.

I'm sorry that you were not happy with your flight and with the flight crew's handling of your situation. I will pass on your complaint to the relevant department to investigate.

The ability of changing seats is up to the Flight crews discretion on our flights.

Yes we do have to distribute the weight in the aircraft which is done by the placement of hold luggage and passengers. I noticed on your flight they only used the rear hold which would explain why there were empty seats at the back.

It is very difficult sometimes because if the cabin crew had allowed you to move, then there is the very strong possibility other passengers would want to move too, and this would then have caused a big problem for them.

I'm glad you were allowed to move to just behind the the other passengers.

Regards

Peter

London, United...
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27,178 posts
29 reviews
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1. Re: Changing Seat with EASYJET

I'm sorry, why are you posting this? Do you have a question?

Edinburgh, United...
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14,298 posts
16 reviews
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2. Re: Changing Seat with EASYJET

I'm at a loss as to what the point of this thread is. Firstly, you were allowed to move which is what you wanted. Secondly, both the reasons you were given for not being allowed to move are perfectly plausible. Thirdly, you received a fair response from EJ. Fourthly, there are two sides to every story so who knows if the FA was rude or not.

Cala d'Or, Spain
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4,263 posts
119 reviews
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3. Re: Changing Seat with EASYJET

You had a lousy flight, stuff like this sometimes happens.

Get over it and move on.

London, United...
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184 posts
2 reviews
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4. Re: Changing Seat with EASYJET

I'm not overly sure on why you would post your email on here, especially as they said there dealing with you complaint and you get basically an apology. You also were aloud to move.

Watford, United...
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5,034 posts
13 reviews
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5. Re: Changing Seat with EASYJET

So effectively your opening post reads...

'I asked Easyjet a question by email regarding aircraft loads and Easyjet replied nicely'.

Thanks for posting but did you actually have a question?

Edited: 16 April 2014, 20:28
6. Re: Changing Seat with EASYJET

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