We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Double booked Air Asia

Paphos, Cyprus
Destination Expert
for Paphos
Level Contributor
4,622 posts
86 reviews
Save Topic
Double booked Air Asia

I have booked the same Air Asia flight twice. Don't ask - it's been a particularly stressful week!

I've e-mailed AA and have had an automated reply saying they will respond within 5 days.

Do I have any hope of getting a refund or credit? I have another AA flight to book so would be ok with a credit.

Thanks for any thoughts.

Trisha

Melbourne, Australia
Destination Expert
for Sydney, Bargain Travel, Food and Travel
Level Contributor
24,542 posts
65 reviews
Save Reply
1. Re: Double booked Air Asia

It's AK.

Can't say with certainty as I've never been in such a situation, but if you've got two reservations for the same flight with identical names, the airline 'should' cotton on at some stage - as they can't permit that for obvious reasons.

Having said that, I don't know how they operate in terms of refunds and credit. I think only the airline can give you a definitive response in such circumstance.

Edited: 21 April 2014, 20:49
Poulton Le Fylde...
Destination Expert
for Khao Lak, Khao Sok National Park
Level Contributor
39,737 posts
96 reviews
Save Reply
2. Re: Double booked Air Asia

AirAsia do not offer refunds, only of the taxes or they give you what they call a "credit shell" for another flight which you have to use within 90 days or you lose it. See http://www.airasia.com/ask/template.do;jsessionid=60C542FF5866C9EF431337B591427CF6.tomcat2?id=253&name=What+is+the+validity+of+my+Credit+Shell%3F

Fortaleza, CE
Level Contributor
9,183 posts
377 reviews
Save Reply
3. Re: Double booked Air Asia

In such a situation I would definitely phone (e.g., using Skype) and not rely on e-mail.

Bangkok
Destination Expert
for Bangkok, Air Travel, Thailand
Level Contributor
15,518 posts
71 reviews
Save Reply
4. Re: Double booked Air Asia

Hi,

I agree with #2 and #3.. I'd contact them ASAP and see.. That said, I suspect your best case resolution is going to be a credit and not a "cash" refund.

They don't directly address refunds in this kind of case (and to be fair, I don't know any carriers' whose CoC does address double bookings when originated by the passenger) but I think unless you can show some fault on the part of the carrier, that a cash refund isn't going to be offered and only a credit - as a best outcome solution.

Best of luck.

Travel Safe,

Paphos, Cyprus
Destination Expert
for Paphos
Level Contributor
4,622 posts
86 reviews
Save Reply
5. Re: Double booked Air Asia

I'd be delighted with a credit as I still have flights to book on this trip.

I'll phone them.

Thanks for the feedback.

Trisha

Fort Lauderdale...
Destination Expert
for Fort Lauderdale
Level Contributor
38,989 posts
11 reviews
Save Reply
6. Re: Double booked Air Asia

Please let us know how this turns out for you.

Paphos, Cyprus
Destination Expert
for Paphos
Level Contributor
4,622 posts
86 reviews
Save Reply
7. Re: Double booked Air Asia

I've had a reply by e-mail before I've had time to ring them.

As most of you thought - no refund.....

"However, as a gesture of goodwill, we are pleased to offer passenger with Credit Shell with cancellation fees due to double booking"

I've filled in the requested form and wait to see what % I get back.

As I said, my mistake so anything I get back will be welcome!

Trisha

Poulton Le Fylde...
Destination Expert
for Khao Lak, Khao Sok National Park
Level Contributor
39,737 posts
96 reviews
Save Reply
8. Re: Double booked Air Asia

I'd be interested in how much the credit shell is too as not sure what is meant by " ... with Credit Shell with cancellation fees due to double booking". Does that mean the amount you paid with no cancellation fees dedecuted or amount paid less cancellation fees because it was a double booking?

Paphos, Cyprus
Destination Expert
for Paphos
Level Contributor
4,622 posts
86 reviews
Save Reply
9. Re: Double booked Air Asia

I'll let you know.

Trisha

Paphos, Cyprus
Destination Expert
for Paphos
Level Contributor
4,622 posts
86 reviews
Save Reply
10. Re: Double booked Air Asia

Air Asia refunded 90% of the flight price. No communication - it just appeared on my bank statement.

Surprised and delighted!

Trisha