I know I should ask my question to Air France but was wondering if anyone had an experience like me.
I flew AF lately to CDG and on checking in I was told I had to pay for my luggage , but I had an Air France/KLM frequent flyer number. I said I had AF on my way to CDG, but they said it must have been KLM as this FF number not valid on AF, only KLM, which is silly as it was issued by Air France. I had to go to Sales desk where they said the same. After a while and several phone calls I was allowed to go without paying,
No apologies or explanations. I said I wlll never fly Air France again but still no nice reaction. A stewardess said nothing either.
Anybody a similar experience?