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Emirates substitutes business class ticket with economy

Rome, Italy
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Emirates substitutes business class ticket with economy

Due to 5 hour delay in Rome, we missed connection in Dubai for direct flight in BUSINESS class to Cape Town. Without giving alternatives, Emirates rerouted us through Johannesburg and provided ECONOMY class ticket from JHB to CPT. Direct flight would have been available 3 hours later but probably was full. Why no upgrading to First? Luggage arrived 30 hours late. No apology or refund from Emirates after more than 10 weeks and 4 reminders.

Bangkok, Thailand
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1. Re: Emirates substitutes business class ticket with economy

Was the flight from JNB to CPT an EK flight?

London, United...
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2. Re: Emirates substitutes business class ticket with economy

Why did you miss your connection in Dubai? More information needed about that

Bangkok, Thailand
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3. Re: Emirates substitutes business class ticket with economy

OP says they had a 5 hr delay ex Rome to DBX. This is the reason for the missed flight.

Romford, United...
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4. Re: Emirates substitutes business class ticket with economy

On the first leg FCO-DXB provided the delay was not caused by "extraordinary circumstances" as defined under EU261/2004 and your arrival at DXB was more than 4 hrs over the original eta then they are due to compensate each passenger in your booking euros 600 (type 3 flight), JNB-CPT what are you looking for?

Edited: 05 May 2014, 12:18
Dubai, United Arab...
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5. Re: Emirates substitutes business class ticket with economy

In a situation like this, it is always good to contact the airline directly as early as possible and explain them your situation and constraints. Did you tell the airline that you are fine waiting for another 3 hours in Dubai and prefer a direct flight? Or did you emphasis that you need to reach Capetown asap?

Emirates does not fly from Johannesburg to Capetown. So they booked you with another airline in order for you to reach Capetown asap. As you, nobody knows if the next direct flight was full. But I assume that Emirates would have preferred to book you on one of their own flights.

Johannesburg to Capetown is a short 2 hour flight. Sitting in an economy class seat is probably acceptable, as the rest has been in business class.

As your flight departed in Europe and depending on the reason for the delay you might be able to claim compensation from Emirates under EU 261 for the delay and a little bit for the downgrading. But the very same EU 261 could also been the reason they rerouted you in order to arrive with less than 4 hours delay.

Aberdeen, Scotland
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6. Re: Emirates substitutes business class ticket with economy

We missed our connection in DXB too due to departing late from Glasgow but with our re-routing we still were business class all the way to Auckland.

I know from those delayed in Glasgow, Emirates weren't looking at "our" suggestions of how we could be re-routed to minimise delays in getting to our destinations for those with onward connections. There was a lot of shouting/arguing going on (both in Glasgow and at Dubai) when we were told what our re-routing would be (not by us I hasten to add!)

Have to say I never thought of claiming compensation from Emirates for our delay to Auckland (we arrived about 18ish hours later than scheduled).

Edited: 05 May 2014, 14:46
Dubai, United Arab...
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7. Re: Emirates substitutes business class ticket with economy

I know that feeling at the gate. But if you have a flexible business class ticket there is an easy way out. Call the emirates call center and change you flights there.

Rome, Italy
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8. Re: Emirates substitutes business class ticket with economy

It was South African Airlines, booked by Emirates. Apart from 1 1/2 hours for immigration, we had to carry our luggage (only one of three had arrived) from the International to the National terminal. If all luggage would have arrived, we would have to pay excess, since we had only 40 kg allowance (Economy!) and our luggage was 80 kg..

Rome, Italy
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9. Re: Emirates substitutes business class ticket with economy

Because the Rome- Dubai flight of Emirates had been 5 hours late!

Rome, Italy
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10. Re: Emirates substitutes business class ticket with economy

It.s us, of course, two passengers on Business class.