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expedia canelled my purchase...but i have not got refunded

bethlehem
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28 posts
2 reviews
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expedia canelled my purchase...but i have not got refunded

hi

i have just got the email from expedia.com

Dear Expedia.com Customer,

Your Expedia.com® Purchase: 177220252730 has been cancelled due to one or more of the following reasons:

• We were unable to authenticate the credit card.

• We were unable to authenticate the card holder.

• The purchase was declined by the credit card company.

• Account History.

but i have not got the money back into my card account...is that normal?

they said email us to process@expedia.com. with phone number

i did and still waiting

Seattle, Washington
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10,857 posts
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1. Re: expedia canelled my purchase...but i have not got refunded

If the purchase was declined by your credit card company, that means no money was paid to Expedia. So, what money would you get back?

Bingley, United...
Destination Expert
for Edinburgh
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34,148 posts
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2. Re: expedia canelled my purchase...but i have not got refunded

Talk to CC company

bethlehem
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28 posts
2 reviews
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3. Re: expedia canelled my purchase...but i have not got refunded

expedia.com cancelled the purchase...the money was deducted once i paid....whic was 2 hours ago...ecpedia emailed me to inform that THEY cancelled

bethlehem
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28 posts
2 reviews
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4. Re: expedia canelled my purchase...but i have not got refunded

is the money supposed to get back in my account immediately? i have never been in a such situation

London, United...
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27,179 posts
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5. Re: expedia canelled my purchase...but i have not got refunded

It's probably just a hold on funds and will be released, can take a few days, it's pretty standard. No money will have been actually taken.

London
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8,867 posts
51 reviews
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6. Re: expedia canelled my purchase...but i have not got refunded

Have you phoned your card company and if so, what did they say. As previously mentioned maybe a pending transaction which will be reversed at end of day.

Melbourne, Australia
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for Sydney, Bargain Travel, Food and Travel
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7. Re: expedia canelled my purchase...but i have not got refunded

2 hrs ago?

Seattle, Washington
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10,857 posts
94 reviews
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8. Re: expedia canelled my purchase...but i have not got refunded

No, it doesn't go back immediately. Sounds as if it was just a hold which was placed after your bank received Expedia's request. Then, your bank must have declined the charge. This problem originates with your credit card issuer, not Expedia. Suggest you call them.

Edited: 08 June 2014, 16:03
Toronto, Canada
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11,417 posts
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9. Re: expedia canelled my purchase...but i have not got refunded

Surely you are joking in that you expect the money back within 2 hours of cancelling. You have to be more patient than that.

bethlehem
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28 posts
2 reviews
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10. Re: expedia canelled my purchase...but i have not got refunded

ok thank you...i had no idea about that....the purchase have not even appeared on the transactions list on my card account...but the money was deducted....and then expedia said that they refunded me.....its a new thing for me...its sunday, im not able to contact the card company...but i sent an email...tomorrow i will be able to call....im just afraid that expedia did not really refund me