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Southwest, passenger with assistance

Worthing, United...
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8,090 posts
15 reviews
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Southwest, passenger with assistance

Hi

I've booked myself onto a couple of Southwest flights as a passenger who requires assistance. Should I also book early bird boarding or will they put me on with the first passengers anyway.

Jackie

Shoalhaven...
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1. Re: Southwest, passenger with assistance

That will all depend on the type of assistance you require. In most cases (ie wheelchair, mobility aid etc) you will be escorted onboard first. However, suggest you ctc Southwest direct and inform them of your disability and the assistance you require.

Have a great trip

uk
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2,686 posts
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2. Re: Southwest, passenger with assistance

Hi Jackie not travelled southwest but have used Special Assistance in USA , save your money you will probably be boarded first and a few mins before anyone else so you can get settled , without holding up normal boarding.

If that is different on southwest happy to be corrected.

Fortaleza, CE
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3. Re: Southwest, passenger with assistance

Why guess? Call Southwest.

Worthing, United...
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4. Re: Southwest, passenger with assistance

Hi

My contact telephone call back number is the CNN number. My reservation wouldn't go through with a UK number so if I ask a question and they call me back then there might be a problem getting hold of me. It seemed a good idea at the time.

Jackie

Iowa
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9,895 posts
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5. Re: Southwest, passenger with assistance

southwest.com/html/generated/help/faqs/board…

uk
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6. Re: Southwest, passenger with assistance

Upon arrival at the airport, please inform a Southwest Airlines Agent or Skycap at your first point of contact, either at the Skycap podium or the ticket counter, if you need an airport wheelchair and/or assistance within the airport.

Priority preboarding is available for those who have a specific seating need to accommodate their disability and/or need assistance in boarding the aircraft or stowing an assistive device. If a Customer has a disability and requires preboarding, the Customer should request a blue preboarding sleeve from our Customer Service Agent at the departure gate. The sleeve serves as notification to our Operations (Boarding) Agent that the Customer has a need to preboard. It's important to keep in mind that Customers who preboard may not occupy an exit seat. Customers with disabilities who have any other special needs related to boarding should speak with our Customer Service Agent at the departure gate.

Customers who need additional space to accommodate their disability may proactively purchase an additional seat to notify Southwest of their specific seating need so adequate seating onboard the aircraft can be ensured. Instructions for booking a second seat online can be found on our Customers of Size page. Customers may contact us for a refund of the cost of the additional seat after travel. If a Customer with a disability has concerns about the amount of space needed and does not wish to purchase an additional seat, the Customer should speak with the Customer Service Agent at the departure gate.

Sacramento...
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7. Re: Southwest, passenger with assistance

My niece who used a wheelchair for a trip back to her home in Portland, OR on Southwest - was given the blue sleeve for her ticket and I helped her through security (I was given a special pass to go into the boarding area). She was amongst the first on the plane - assisted by an employee. In Portland, she waited until others had departed and then another employee helped her get into her transport chair and wheeled her up the ramp and down to the baggage area where she was met by her mom.

I don't know what your disability is - but I really think Southwest Air goes the extra mile for those who need assistance.

Worthing, United...
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8. Re: Southwest, passenger with assistance

Hi

Sounds like I made a good choice of airline.

Thank you everybody.

Jackie

9. Re: Southwest, passenger with assistance

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