I booked my international ticket through airfasttickets travel website 2 months ago.
The flight was from Munich, Germany to Rhodes, Greece via Thessaloniki, Greece. The flight operator was Aegean.
On the next day I got a confirmation letter together with Eticket information. Two days prior to the flight I tried to make an online registration (they have a 48 hours restriction), but I didn't succeed. So I immediately I contacted to the client service of AirFastTickets and I was told that everything is fine with my flight and with my booking. Just the problem of Aegean airlines cite.
But when I arrived to the airport and was planning to register at the terminal, I came to know that I am not in the list and there is nobody with my name registered for this flight. I was shocked, as I payed for the hotel and rented a car already. And most important I was not informed by e-mail or phone.
I was advised to talk to the Aegean service, there as a nice lady who explained me that the ticket was canceled by airfasttickets company a month ago. Now I have even a confirmation from Aegean that the ticket was canceled after a day I got a confirmation from Airfasttickets.
I had no choice as only to buy a ticket at the airport, which was of course much more expensive.
When I came back to home after vacation and contacted to Airfasttickets I had a surprise as I was told that they still see in their system that my ticket is fine and they really cannot understand why do I complain now and why I didn't take the flight. Surprise...
After several calls to Aegean company (no complains about that company at all) I got a confirmation that the ticket was cancelled and they approve that. Then, after a hundred of calls to Airfasttickets, I got finally a confirmation that something went wrong and they will contact soon to the Aeagean and will contact after to me.
Surprisingly, after two weeks I didn't get any reply from them, and I decided to call.
So after second hundred of calls and more than a month of waiting I got today their decision (and of course I had to call them by myself, nobody never contacted to me from Airfasttickets) - their will reimburse the ticket which was cancelled.
Q. I hope I will get at lest the money for the first ticket. But, I would like to know what am I entitled to in this situation? Are they required to reimburse the second ticket, at least partially? So in the and if they only give me the refund, I had to shell out much more for the fresh ticket. I do not take into account the amount of money I have spend for international calls.