Im booked a dreamliner flight to Cancun in August on which we upgraded to premium at the time of booking.
Ive been trying to book select my seats for ages but it keep coming up to available yet.
Anyways got a letter yesterday saying reserve a seat now available so logged in and there are no seats left together! Not across the aisle or even behind each other.
Phone thomsons to explain that Im not wanting to go on a ten hour flight sitting by myself especially when we've paid an extra 600 quid to upgrade. To say they were unhelpful was an understatement.
Phoned back today and spoke to someone else who said that there is nothing to worry about, the cabin crew will sort it when we get on the flight.
So my question is has this happened to anyone before? Also im I just being fobbed of with the 'cabin crew will sort it' story?
Im stressing because I dont particulaly like flying and we have always managed to get seats together. This being the first time we have upgraded and not getting seats together is a bit of joke to be honest.
Appreciate your input xx