On my first leg from Manchester to Dubai, my seat was in a recline position as soon i sat down. I attempted to pull it up, but nothing happened. I assumed a flight attendant would come round and help me, but the flight went off pretty quickly, and no one came. Not an issue i thought, eventually a FA would come round and they would help me put it up. I however remained in a recline position throughout the flight. The seat turned out to be broken, and could not be jolted back up. The flight was full, at least in economy, so i had to suffer being in the recline position through out the whole flight.
When i arrived at Dubai, i spoke to an agent standing outside the flight, and the flight attendant was near by who also explained the situation to him.
I went to a desk, and they told me i should not have been allowed to fly with a broken seat as being in recline position during take off and landing is prohibited. They apologised, and upgraded my to business class from Dubai to Singapore, and then the two return legs back to Manchester.
However, i am not satisfied. Being in the recline positon was an obvious safety issue. I am seeking compensation for what i endured. So far Emirates are offering me a free flight to any destination on selected dates, but i am not satisfied.
How should i purse going forward to get the ideal scenario for myself and the compensation that is matching.