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Boarding problems? Ticket name different from passport

San Mateo...
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19 posts
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Boarding problems? Ticket name different from passport

Long story short my wife are married now and I booked international tickets before she tacked on my last name. Now her passport shows my last name too but the airplane booking doesnt.

Called the airline and they said they cant do anything other than suggesting I bring her old passport which has her old name. I could also bring my marriage certificate but I just dont want to be stuck at the airport.

Does anyone have experience with this? What can i do?

Madeira, Portugal
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for Funchal, Madeira, Madeira Islands
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1. Re: Boarding problems? Ticket name different from passport

The general rule is that the ticket and passport must match exactly so to be sure, you should get it changed.

London
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2. Re: Boarding problems? Ticket name different from passport

Which airline?

Liverpool, UK
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3. Re: Boarding problems? Ticket name different from passport

"What can i do?" - Get the ticket changed to match the passport paying whatever fees are involved. Turning up with a ticket and passport in different names risks being denied boarding. An old passport is not a valid travel document and the airline check in staff may not accept the marriage certificate.

The golden rule is that the first/last names on the ticket and passport must match - anything other than that is a risk.

San Mateo...
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4. Re: Boarding problems? Ticket name different from passport

united airlines. called them and they said they cant change.

shoot sounds like im screwed

Lancashire, United...
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for Playa Blanca
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5. Re: Boarding problems? Ticket name different from passport

They can't change it at all, or they can't change if free of charge?

San Mateo...
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6. Re: Boarding problems? Ticket name different from passport

they just told me they cant change it at all.

i may just have to cancel that tix, pay the fee, and rebook.

ill give them another call and see if i can speak with someone different.

Edited: 02 July 2014, 16:53
Liverpool, UK
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7. Re: Boarding problems? Ticket name different from passport

Did you book direct with UA or via a 3rd party - I'd be surprised if a direct booking couldn't be changed at all but it depends on the terms and conditions of the ticket.

San Mateo...
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8. Re: Boarding problems? Ticket name different from passport

direct booking. but code shared so thats the prob

Edited: 02 July 2014, 17:00
Liverpool, UK
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20,340 posts
36 reviews
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9. Re: Boarding problems? Ticket name different from passport

"direct booking. but code shared so thats the prob" - I assume you booked with UA but are travelling with another airline (or vice versa), if that's correct then talk to the operating carrier about amending the ticket.

San Mateo...
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19 posts
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10. Re: Boarding problems? Ticket name different from passport

i did. talked with both UA and ANA. both could do nothing BUT on the 3rd call to UA, the rep put a notification into TSA, apparently they COULD do something. I assume the first 2 reps were lazy.