I booked 2 flights for £160 each from UK to Sweden which I thought was a great deal. Then I had to change the name on one of the tickets so I first phoned the Airline. They told me they incur a fee of £40 but that I had to make the change through my travel agent so I contacted Cheapoair. They then charged me £135 to change the name on one of my tickets! This is almost the same price as buying another ticket simply to change one word on the plane ticket. and over 3 times as much as the airline had quoted me! After one week the still hadn't made the name change even after phoning them several times they simply made excuses that it was a lengthy process and so on, but they hadn't even changed the name on their systems, let alone contacted the airline. So after one week with no change or progress being made seems I will have to pay another £40 to change the name directly with the airline. I would advise anybody to stay away from Cheapoair, they are scammers who will take your money, overecharge you and not even do what you've paid them to do!