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New Heathrow T2 - WARNING: Duty free shopping difficult!!!

Nassau, New...
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New Heathrow T2 - WARNING: Duty free shopping difficult!!!

Travelling from new Terminal 2 at Heathrow, if you are flying from the B Terminal (eg Air Canada, Singapore Airlines), be aware that there is a ridiculous 20 minute walk from the main termnal (assisted only by achingly slow travelators), and absolutely minimal duty free shopping at the other end. The main terminal appears to have a good range of shops, but you are directed away from these to your gate (or your airline lounge) very swiftly, with NO WARNING THAT YOU WILL NOT BE ABLE TO COME BACK. The B terminal is very spartan, and full of exhausted and irate travellers - obviously the real losers are the shops in the main terminal, but this has to be one of the worst airport designs in recent memory.

UK
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1. Re: New Heathrow T2 - WARNING: Duty free shopping difficult!!!

Thanks for the heads up. Sounds par for the course, brought to you by the same clowns who thought a big bang switchover at T5 would be a good idea.

I would imagine that the shops will pretty soon be exerting pressure to rectify this.

Loughborough...
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2. Re: New Heathrow T2 - WARNING: Duty free shopping difficult!!!

It's only this year that you've been able to come back from the satellite terminals at T5 into the departure area at the main terminal without an escort, even though the route used now has always existed, so don't hold your breath. However T2 isn't finished, it is meant to be extended further across the site of T1. Maybe all this will be sorted out then, but I wouldn't hold my breath there either.

Phoenix, AZ
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3. Re: New Heathrow T2 - WARNING: Duty free shopping difficult!!!

We seldom indulge in Duty Free shopping, so that will not likely impact us all that much.

However, as we will be flying UA into, and out of the new "Queen's Terminal" soon, we are trying to get as many reviews, and as much info, as we can.

Guess that it will be just like it was, way back when, and we first flew into, then out of LHR. About the time that we have ever turn and step memorized, UA moves to a different terminal. Or, as happened in the past, we flew out of IAH to LHR, so had a different terminal to learn to negotiate. At least it appears that all UA flights (or the vast majority) will now use T2, so maybe our education of it will not be a wasted and lost cause?

Keep the reports coming please.

Hunt

Loughborough...
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4. Re: New Heathrow T2 - WARNING: Duty free shopping difficult!!!

"At least it appears that all UA flights (or the vast majority) will now use T2, "

In fact absolutely all flights on UA metal are now using T2, including the ex-CO routes. UA codeshares on other airlines of course depend on the airline, but as all remaining Star Alliance airlines are expected to move to T2 by the end of October - revised dates for TK and TG are still to be announced - that should cover almost all of the codeshares too.

East Sussex, United...
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5. Re: New Heathrow T2 - WARNING: Duty free shopping difficult!!!

It sounds as though none of the lessons supposedly 'learned' with the T5 switchover have been passed on.

It really is a source of shame that the UK's main airport and a vital international hub is run so badly. The consortium and overseas group responsible should be held to account, but I suspect they won't be.

en.wikipedia.org/wiki/London_Heathrow_Airport

Phoenix, AZ
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6. Re: New Heathrow T2 - WARNING: Duty free shopping difficult!!!

<<In fact absolutely all flights on UA metal are now using T2, including the ex-CO routes.>>

That is what I have been reading, including from United, but know that I should never say "all," or similar, as somehow there will be the danged exception... [Frown]

Still, we are looking for a consolidated effort on the part of UA in LHR, and hope that the "growing pains" are mostly sorted out by October.

Thanks for the confirmation - United has said "All flight operations," but I am always a tad skeptical.

Hunt

London, United...
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7. Re: New Heathrow T2 - WARNING: Duty free shopping difficult!!!

Interesting observations

Watford
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for London
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8. Re: New Heathrow T2 - WARNING: Duty free shopping difficult!!!

All the terminals at Heathrow are, to some extent, laid out differently to most North American airports where around 6 or 7 gates are served by one set of facilities (duty free, shops, restaurants, toilet facilities etc). Here the facilities are located in one central area and the gates themselves can be fairly isolated

The departure boards do tell people to wait in this main area until their flight is "called" and signage tells you the amount of time needed to reach each set of gates. The amount of time stated is (deliberately) more than anyone would need. Not sure what else the airport could do other than ask check in staff (who have more than enough to do already) to advise people to wait in the main hall until flight is called.

norway
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9. Re: New Heathrow T2 - WARNING: Duty free shopping difficult!!!

gormet

I cant agree with all you say about T2.

I travelled through there yesterday and the layout is not really any different to most European airports- one central hub with lots of shops and cafes and then the gate piers with just limited purchases. I found the moving walkways to be moving about the same speed as any other airport walkway, equivalent to a brisk walk. Any faster and you would have people falling flat on their faces when they get to the end.

I flew from B49, which was the gate furthest to reach but still only took 15mins (which is what they say it should take). there was good information in the central hub giving plenty of notice when the gate number was allocated.

Portland, Oregon
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10. Re: New Heathrow T2 - WARNING: Duty free shopping difficult!!!

>> but you are directed away from these to your gate (or your airline lounge) very swiftly, with NO WARNING THAT YOU WILL NOT BE ABLE TO COME BACK. <<

Well that's interesting, because in the glossy pre-opening brochure produced by HAL (which was blasted all over the LHR website pre June 4th) it states ....

"There will be two lounges: the main departure lounge in Terminal 2A and a smaller departure lounge in Terminal 2B. All passengers have full access to either lounge." - page 27 - heathrowairport.com/static/HeathrowAboutUs/D…

If you can't get back from T2B to T2A then how can all passengers have access to either lounge? Somethings not quite right with that.

>> ... be aware that there is a ridiculous 20 minute walk from the main terminal (assisted only by achingly slow travelators),<<

I've not used T2, except the bit of T2B that was built early and served as gates for T1, but the layout** and means of getting between concourses looks to be pretty much the same as getting from concourse B to C at Chicago O'hare (long escalator down, moving walkway with travelators, long escalator up). That's never been a problem for me at ORD.

[** - not the location of shops and food outlets, just the access]