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Avoid China Southern!

Khao Lak, Thailand
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598 posts
25 reviews
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Avoid China Southern!

I've flown China Southern many times; and every time there have been cancellations/changes to what I booked. In the past, I've always managed to get an 'acceptable' replacement flight(s).

However, to cut a long story short, the latest debacle is -

On March 16 I booked flights July 17, Zhengzhou to Phuket returning Aug. 14. After TWO changes they are telling me I must accept:

July 17

Depart CGO @ 8:00 AM instead of 2:50 PM (and added a stop/change of planes; and, almost doubled the total travel time from 7hr 20min to 14hr 10min)

and,

Aug. 14

Depart HKT @ 2:25 AM instead of 4:10 PM (and added 1hr 35min to the total travel time).

It's 'criminal'.

Shoalhaven...
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2,807 posts
178 reviews
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1. Re: Avoid China Southern!

In actual fact, you do not have to accept this. That would be your decision.

Hardly criminal - except of course your accusation that China Southern is Criminal

London, United...
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1,442 posts
9 reviews
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2. Re: Avoid China Southern!

Thanks for the advice. I have never used them, and shall continue not to do so.

Watford, United...
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5,034 posts
13 reviews
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3. Re: Avoid China Southern!

What did they say when you told them you would not accept the changes and would like a refund instead?

Khao Lak, Thailand
Level Contributor
598 posts
25 reviews
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4. Re: Avoid China Southern!

Considering the flights are tomorrow... and 'replacements' would be a couple of hundred dollars more than I paid in March, I didn't ask for a refund.

London, United...
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27,178 posts
28 reviews
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5. Re: Avoid China Southern!

" it's criminal"

Someone's been listening to too much Britney Spears.....:-))

Hong Kong, China
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2,329 posts
159 reviews
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6. Re: Avoid China Southern!

Only criminal if you don't learn from experience and use a better airline in the future!

Khao Lak, Thailand
Level Contributor
598 posts
25 reviews
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7. Re: Avoid China Southern!

I'm a slow learner... and have been naively optimistic things will change for the better on the 'next trip'. They never do.

8. Re: Avoid China Southern!

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