We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Insurance

Edgworth, United...
3 posts
Save Topic
Holiday Insurance

We bought flight tickets from eDreams at the same time we took out holiday insurance we can'not get eDreams to issue any documentation for this,we don't know what it covers or even if we are covered,as we're going to the U.S.A, this is very worrying,I tried to cancel but they would't let me.

Watford, United...
Level Contributor
5,034 posts
13 reviews
Save Reply
1. Re: Holiday Insurance

You booked with eDreams without doing any research (bad enough) but then to top that you took out an insurance policy with them without looking at what it covers you for?

If this is true then yes, it is very worrying. Very worrying ideed.

Liverpool, UK
Level Contributor
18,786 posts
34 reviews
Save Reply
2. Re: Holiday Insurance

I fail to understand why anybody would buy travel insurance without first of all satisfying themselves that the policy met their needs let alone buying from edreams.

I have seen advice from UK consumer groups that buying insurance from the same people who sell you the flight/holiday is generally a bad idea as it will almost certainly not be the best price and can result in a conflict of interest.

3. Re: Holiday Insurance

-:- Message from TripAdvisor staff -:-

This post was determined to be inappropriate by the TripAdvisor community and has been removed.

To review the TripAdvisor Forums Posting Guidelines, please follow this link: http://www.tripadvisor.com/pages/forums_posting_guidelines.html

Our staff may also remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason. Thanks for being a part of the TripAdvisor travel community!

Removed on: 16 July 2014, 16:40
Dublin, Ireland
Level Contributor
2,193 posts
165 reviews
Save Reply
4. Re: Holiday Insurance

try and find out who the Underwriters are and contact them directly for details of your policy.

England, United...
Level Contributor
8,744 posts
76 reviews
Save Reply
5. Re: Holiday Insurance

EDreams sell travel insurance which is underwritten by ACE European Group, which is a reputable company, regulated by the Financial Conduct Authority, and subject to the Financial Ombudsman Service complaints handling processes.

ACE can be contacted on 0800 028 2396.

Please give them a call to see what they can do for you.

Please also come back and let us know how you get on.

Regards

Mon

Edgworth, United...
3 posts
Save Reply
6. Re: Holiday Insurance

I know now that it was stupid,hindsight is a wonderful thing.

7. Re: Holiday Insurance

-:- Message from TripAdvisor staff -:-

This post was determined to be inappropriate by the TripAdvisor community and has been removed.

To review the TripAdvisor Forums Posting Guidelines, please follow this link: http://www.tripadvisor.com/pages/forums_posting_guidelines.html

Our staff may also remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason. Thanks for being a part of the TripAdvisor travel community!

Removed on: 16 July 2014, 18:05
Edgworth, United...
3 posts
Save Reply
8. Re: Holiday Insurance

Comments like your's are not very helpful.

9. Re: Holiday Insurance

-:- Message from TripAdvisor staff -:-

This post was determined to be inappropriate by the TripAdvisor community and has been removed.

To review the TripAdvisor Forums Posting Guidelines, please follow this link: http://www.tripadvisor.com/pages/forums_posting_guidelines.html

Our staff may also remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason. Thanks for being a part of the TripAdvisor travel community!

Removed on: 16 July 2014, 18:05
England, United...
Level Contributor
8,744 posts
76 reviews
Save Reply
10. Re: Holiday Insurance

Even if Edreams are as cr@ppy as they seem at selling tickets, if they are selling UK underwritten insurance products, they must abide by the rules governing " contract certainty" ..

Those rules require that the insurance purchaser, within 5 working days of buying the insurance, must receive their schedule of cover, a Key Facts Document, a full copy of the policy wording and a detailed complaints procedure for the insurance cover.

I strongly urge the OP to contact ACE to tell them that one of their marketing companies, EDreams, are not compliant with the legislation governing the sale of Travel insurance.

If a complaint is made to the Financial Conduct Authority, or to the Financial Ombudsman Service, it is ultimately ACE who will be answerable, even though they had no involvement in the actual sale process of the policy to the OP.