Last weekends newspaper luckily ran an article mentioning Virgin would be cancelling all flights to and from Learmonth in 2014 - starting half way through our fully booked vacation.
After a week of speaking to multiple Virgin customer service operators who knew nothing of the cancellation, we have been refunded the cost of our return flight (ex credit card and booking fees).
The cost to book a new flight home with Qantas at this late stage is an additional $300. Who knows how much we might have saved if we had be able to book the flight earlier - prices are still rising.
If Virgin is not going to honour existing bookings, not going to work with other airlines to ensure passengers are catered for and not going to cover any passenger costs incurred as a direct result of their actions - not even ones that lay with Virgin, such as booking fees - then at very, very least do they not have a responsibility to advise travellers that their flights have been cancelled?
I've noticed that the time for the first flight has been pushed back an hour as well - why aren't they contacting passengers to ensure we're aware of these things?
Going forward we will be adding the cost of travel insurance onto any Virgin flights we book, so most likely we will be flying Qantas.