We were charged USD 70 for a less than 5 kg carton box and was NOT allowed to repack. I will be able to repack to avert the charge. I think this is not acceptable for a star alliance full service airline to render such a service to the customer.
We only got to know that economy class can check in 1 piece of luggage when we were flying from Busan to Beijing. When we flew with Korean Air the previous time to Seoul, we brought back an extra luggage of cosmetics and an extra carton box of Kim Chi that weight between 5 to 10 kg.
Appreciate if anyone can suggest who could I write to or how could I get back the USD 70? I charged the amount to my credit card.
Thanks in advance!